Refund Policy

1. Our Refund Policy

At Snuggle Paws, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help with a simple and fair refund process.

2. Return Eligibility

To qualify for a refund or return, items must be unused, in their original condition, and returned in the original packaging. Proof of purchase or your order number is required.

3. Return Request Period

You may request a return within 30 days of receiving your order. Requests submitted after this period may not be eligible for a refund.

4. Non-Refundable Items

For hygiene and safety reasons, certain items cannot be returned once opened or used. Clearance items, gift cards, and personalized products are also non-refundable unless they arrive damaged or defective.

5. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with clear photos of the item and packaging. We'll review your request and provide a suitable solution.

6. Refund Process

Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method.

7. Processing Time

Refunds are typically processed within 5–10 business days after approval. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

8. Return Shipping

Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable unless required by law.

9. Order Cancellations

Orders may be canceled before they are processed or shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process.

10. Exchanges

If you'd like a different size, color, or replacement product, please contact our support team. Exchanges are subject to product availability.

11. Contact Our Support Team

If you have any questions about returns or refunds, our customer support team is ready to assist you throughout the process.

Email: support@snugglepaws.com

12. Our Commitment to You

Your satisfaction is important to us. We are committed to resolving any issues fairly and providing a smooth shopping experience for every customer. Thank you for choosing Snuggle Paws.