1. Shipping Information

Thank you for shopping with Snuggle Paws. We are committed to delivering your order safely and as quickly as possible.

2. Order Processing

All orders are processed within 1–3 business days after payment has been successfully confirmed. Orders are not processed on weekends or public holidays.

3. Shipping Time

Estimated delivery times vary depending on your location. Most orders arrive within 7–15 business days, although delivery times may vary during busy seasons.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and the selected shipping method. From time to time, we may offer free shipping promotions on eligible orders.

5. Order Confirmation

Once your order has been placed, you will receive an order confirmation email containing your purchase details.

6. Tracking Your Order

As soon as your order has been shipped, you will receive a tracking number via email so you can monitor your package throughout the delivery process.

7. International Shipping

We proudly ship to many countries worldwide. Delivery times, shipping fees, and customs procedures may vary depending on the destination.

8. Customs and Import Duties

International customers are responsible for any customs duties, taxes, or import fees that may be charged by their local authorities.

9. Delivery Delays

While we strive to deliver orders on time, unexpected delays caused by weather, customs, shipping carriers, or other unforeseen circumstances may occur. We appreciate your patience and understanding.

10. Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. Snuggle Paws is not responsible for delays or lost packages caused by incorrect or incomplete address information.

11. Lost or Damaged Packages

If your package is lost, arrives damaged, or is missing items, please contact our support team as soon as possible. We'll work with the shipping carrier to help resolve the issue.

Email: support@snugglepaws.com

12. Contact Us

If you have any questions regarding shipping, delivery, or tracking your order, our customer support team is always happy to assist you.

Thank you for choosing Snuggle Paws. We appreciate your trust and are committed to providing a smooth, reliable, and secure shipping experience.